Legal · us.wildidol.com

Shipping Policy

How we ship Wild Idol orders across the United States.

Effective: 2026-07-15  ·  Last Updated: 2026-08-24

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This Shipping Policy describes how Wild Idol is operated in the United States by LBMGB LLC (d/b/a Avenor USA), a North Carolina limited liability company, as U.S. merchant of record for orders placed at us.wildidol.com (the "Site"). It is incorporated by reference into our Terms of Use.

1. Where We Ship

We ship to the 48 contiguous U.S. states and the District of Columbia at a flat rate, and to Alaska, Hawaii, and Puerto Rico at carrier-calculated rates (see Section 3). Because Wild Idol is a non-alcoholic beverage, our shipments are not restricted by state alcohol direct-shipping laws.

We do not currently ship to U.S. military addresses (APO/FPO/DPO), to other U.S. territories (the U.S. Virgin Islands, Guam, American Samoa, etc.), or to international destinations from this Site. For international purchases, please visit Wild Idol's primary website.

2. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before 12:00 PM (noon) Eastern Time (ET) on a business day ship the same business day; orders placed after the cutoff, or on weekends or U.S. federal holidays, ship the next business day. You will receive a shipping confirmation email with tracking information when your order leaves our fulfillment center.

We may delay processing for fraud verification, payment-authorization issues, weather events affecting our fulfillment center, or carrier disruptions.

3. Shipping Methods, Times, and Costs

Service	Estimated transit time	Cost
Standard ground — contiguous U.S. & D.C.	3–7 business days	Flat $8 — free on orders of $70 or more
Express — contiguous U.S. & D.C.	Faster than standard; carrier estimate shown at checkout	Flat $15
Standard ground — Alaska, Hawaii & Puerto Rico	Varies by destination (shown at checkout)	Carrier rate calculated at checkout

Transit times are estimates provided by the carrier and do not include processing time or weekends/holidays. Actual delivery times may vary.

Standard shipping within the contiguous U.S. and D.C. is a flat $8, and is free on orders of $70 or more. The threshold is calculated on the merchandise subtotal after discounts and before tax and shipping fees. Orders shipping to Alaska, Hawaii, and Puerto Rico are charged the actual carrier rate calculated and displayed at checkout. Free or promotional shipping offers may otherwise be subject to the terms communicated at the time of the offer.

4. Carriers

We currently ship via common carriers, including UPS, FedEx, and USPS and may change carriers at our discretion to ensure timely delivery.

Because our products are non-alcoholic, adult signature on delivery is not required. Standard carrier delivery practices apply.

5. Sales Tax

Applicable U.S. state and local sales tax is calculated and displayed at checkout. Avenor USA collects and remits sales tax in jurisdictions where it is required to do so. Because our products are non-alcoholic, no state alcohol excise taxes apply.

6. Risk of Loss; Title

Title to and risk of loss for products pass to you upon delivery to the carrier at our fulfillment center (FOB origin). However, as a customer-experience matter, we will work with you to resolve issues with packages lost or damaged in transit as described in Section 8.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or non-delivery resulting from an incorrect address. If a package is returned to us due to an incorrect address or refused delivery, we will refund the product price (less original shipping and any return-shipping fees charged to us by the carrier) once the package is received back at our fulfillment center.

If you need to change a shipping address after placing an order, contact us immediately at hello-us@wildidol.com. We cannot guarantee a change can be made once the order has entered fulfillment.

8. Lost, Damaged, or Missing Packages

Damaged on arrival

If your package or any product arrives damaged, contact us within fourteen (14) days of delivery at hello-us@wildidol.com with your order number and photographs of the damaged item and packaging. We will, at our option, replace the product, refund the purchase price, or issue store credit.

Lost in transit

If carrier tracking shows no movement for seven (7) consecutive business days, contact us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will replace or refund the order.

Marked delivered, not received

Please check with neighbors, household members, building staff, and the carrier's local delivery hub. Report the issue within five (5) days of the marked-delivered date so we can investigate.

9. Returns of Shipped Orders

Return terms (including the 14-day window for unopened products and customer responsibility for return shipping) are described in our Refund Policy and Section 8 of our Terms of Use, and remain part of this Shipping Policy by reference.

10. Climate and Seasonal Notes

While Wild Idol products are non-alcoholic, they are wine-style beverages and prolonged exposure to extreme heat or freezing temperatures during transit can affect quality. We may, in our discretion, hold orders for one to two business days during extreme weather events to protect product quality. We will email you if your order is being held.

11. Backorders and Allocation

Some Wild Idol vintages and limited releases may be allocated. If your order includes a backordered item, we will contact you with the expected ship date and your option to wait, substitute, or cancel.